Initially, I had some doubts due to the high number of positive reviews and the recommendation on the MEA website. I anticipated potential delays or negligence in the service and responses. However, my experience with the team was completely hassle-free. They provided excellent support, answered all my calls promptly, and responded to emails in a timely manner. The team consistently met their deadlines.
I engaged them for degree certificate Apostille service and German translation service, with a promised delivery time of 5 days to Bangalore, including door-to-door pick-up and delivery. I'm grateful they honored their commitment, and my certificates arrived on time.
One standout feature is their readiness to answer questions through multiple interactions, making it easy to track the progress of each document. I highly recommend this service.
A couple of suggestions for the team:
1. If customers don’t respond promptly to emails, consider following up with a phone call rather than waiting for an email reply.
2. Assigning a single point of contact for customers would greatly improve the overall experience.
Best wishes to this fantastic team, and thank you for the timely delivery. I had an appointment scheduled for the next day, and you delivered my documents as promised. I deeply appreciate it.