This Cancellation and Refunds Policy is a binding electronic document between M/s Excellent Apostille Services and you, the website user (“You/Yours”). We, at Excellent Apostille Services, offer document attestation services to facilitate the authentication and legalization of your important documents. We recognize that situations may arise where you need to cancel your request or request a refund. To ensure a transparent and equitable process, we have established the following policy. Please carefully review the details below to understand your rights and responsibilities.
Company Ownership and Terms:
The Company is the owner and operator of this website. By using this website or any of its services, you agree to adhere to the terms and conditions outlined in this cancellation policy, as well as any other present or future terms, and privacy policies. If you do not agree with these terms and conditions, please refrain from using the website or any services it offers.
Cancellation by the Company:
The company may cancel your service request under the following circumstances:
- If the company believes that the documents you have submitted are false, contradictory, inaccurate, or incomplete.
- If the relevant consulate, embassy, ministry, or authority for approval determines that the documents you provided cannot be authorized for any reason.
If your application is canceled in these situations, the company will cease to use the services you provided, and you acknowledge that you will not be entitled to any refunds, reimbursements, or claims.
If you need to cancel your document attestation request, please contact your Relationship Executive and email us at firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request, provided that the attestation process has not commenced. However, please note that once the process has started, cancellation may not be possible, and applicable fees may apply.
Eligibility for Refunds:
Refunds may be available when we are unable to provide our Services due to reasons within our control, which prevent the completion of the document attestation process.
Please note that certain services may be non-refundable, including but not limited to:
- Services that have been fully or partially rendered before the cancellation request.
- Fees associated with third-party authentication or legalization authorities.
- Fees associated with document preparation, notarization, or any other administrative services.
Contacting Customer Support:
To initiate a refund or discuss cancellation, please contact your Relationship Executive via email. Provide relevant order information, including the document attestation request details and the reason for your refund request.
Upon receiving your refund request, we will evaluate it based on the applicable terms and conditions. This may involve reviewing the progress of the attestation process, verifying any errors or omissions, or contacting you for additional information if necessary.
If your refund request is approved, we will process the refund within 7 working days. The refund will be issued through the original payment method unless otherwise specified or agreed upon.
Please note that this policy is subject to change without prior notice. We recommend periodically reviewing it to stay informed about any updates. If you have any questions or concerns regarding our Document Attestation Services Cancellation and Refund Policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our service.